FAQs
FAQS

EASYFIT MEALS



MANAGING
MYACCOUNT



MY DELIVERIES



PACKAGING



PAYMENTS



EASYFIT MEALS
We provide hassle-free nutritionally healthy ready-made meals with the home-cooked feel.
There is No Menu
YOU set your goal, personalise your preferences and dietary requirements
WE provide the variety and the fresh affordability every week, fortnight or month
No Pretence
There are no ingredients that you can’t pronounce just fresh, healthy portion controlled meals to meet your goals
Set & Forget Variety
Our Easyfitters LOVE that they can ‘set and forget’ and their food simply arrives with a different menu selection every time personalised to their requirements.
We take away the hassle of portion control, shopping, prepping (and often food wastage)
We have Keto, Vegan, Everyday Healthy, Bulk – for more information about each of these please click on the names and visit the information on the website
We have sample meals in our Ranges and Sample Menu and seasonal specials for reference
We don’t have a menu where you select how many of each meal you want
The Easyfit difference is the ability to personalise your meal.
- So simply select the Range you want
- De-select any main ingredients you wish to leave out
- We then design the meals based on what you have selected!
This way we are able to provide variety and freshness of produce personalised to you; whilst recession-proofing the pricing
Our 6-meal pack is the minimum amount.
We understand that everyone’s nutritional needs are different or you may be buying for several people in your household so you can easily add different packs to your cart.
Simply go through each order individually until the end – picking food preferences and adding snacks.
Once everything for that person is added – simply click on the next Range and go through it again.
What is your Goal?:
Weight loss:
- Everyday Healthy (with meat and carbs)
- Keto (low carbs – high fats) – watch what you are snacking on between meals
- Vegan: (plant based)
Health/ Maintain/Convenience: Everyday Healthy or Vegan
Active lifestyle / Muscle-building: Bulk
Don’t forget your Breakfasts (great for Keto and weight-loss)
And your Vegan friendly snacks
We make sure that all the meals are balanced for your diet, so each meal comes with a minimum 100g of Vegetables and each dish contains the colour of the rainbow and not just one or 2 veggies.
We boast up to 21 vegetables in every delivery.
In a word YES!
Our Vegan meal is nutritionally balanced and packed with nutrient dense, wholefood ingredients. Our well-planned meals are high in fibre and plant protein, full of vitamins, minerals, antioxidants and healthy fats. We only use locally sourced, quality produce, with no hidden sugars.
Also our Vegan Meals are prepped and prepared first and are packed in a separate area of the kitchen away from any animal products.
Whilst we are unable to offer food specifically for Coeliacs – we do offer gluten free and all sauces are gluten and preservative free – made from scratch.
Unfortunately, we cannot cater for specific dietary requirements or allergies. We offer Gluten and Dairy Free options, we cannot guarantee an allergen-free environment within our one kitchen.
Please be aware that due to other food sources used in our kitchen, there may be traces of ingredients containing Wheat, Gluten, Milk, Egg, Tree Nuts, Peanut, Fish, Sesame, Soybean and Lupin in our meals.
To check if other allergies can be accommodated, please contact us
Meals are delivered fresh so you can decide what stays out for the next few days and what gets frozen for later.
To keep fresh, leave in the fridge for up to 5 days.
To keep frozen – store at or below 18ºC for between 1 to 3 months.
YES – pop them in the freezer immediately and they will last up to 3 months. Please note that cooking times are determined by the product being thawed
If defrosted, meals only require 2-3mins in the microwave, depending on the heat level of your microwave.
If frozen, place on auto defrost, or auto reheat.
It is best to let the meal defrost overnight so over cooking does not happen.
We have a commercial kitchen located at 1 Stanyford Way Medina where we prep, cook and dispatch your order.



MANAGING
MYACCOUNT
Place orders before Sunday 6pm to ensure delivery that week.
Any orders placed after this will be delivered the following week.
Why not Set & Forget with a Subscription weekly, fortnightly or monthly
- Select ORDER
- Decide if you want Meat (Keto, Everyday Healthy, Bulk) or Plant based (Vegan) meal Preference
- QTY choose your Meal packs (6, 12, 24 +)
- Dietary requirements – Take out what you don’t want to eat
- Choose your Add-ons – Snacks, Breakfast
Adding on another person? Simply choose the next Range you want to choose after the first person is added to the cart.
Please remember to place your order before our cut off time (Sunday 6pm WA time) to ensure that you receive your order the same week
You don’t! That is the Easyfit Difference ensuring we are recession proofing the pricing and guaranteeing freshness, variety and affordability for you.
You choose your Range (Keto, Vegan, Everyday Healthy or Bulk) and personalise your dietary requirements and we do the rest
For our sample menus please go Sample Menu
Absolutely!
Some Easyfitters simply purchase One-off every few months to load up the freezer!
Other purchase them for friends and family – A great gift to give!
Absolutely! Simple Set & Forget Convenience to help you keep your nutrition on point.
When you become an Easyfitter you can opt for weekly or fortnightly or even monthly delivery with no lock in contracts – so cancel any time.
You have your own dashboard so you can go in and make any changes BEFORE the cut-off point that week (Sunday 6pm WA time)
Our Easyfitters LOVE that they can set and forget and their food simply arrives – with a different menu selection every time personalised to their requirements.
We take away the hassle of portion control, shopping, prepping (and often food wastage)
We all need a break sometimes! And you have full control!
- Log in into your Dashboard.
- Click ‘Manage Subscriptions’,
- Choose to either ‘Cancel Item’ or ‘Pause ‘Item Till’
- You will then receive a confirmation email.
Please remember to make any changes BEFORE the cut-off point that week (Sunday 6pm WA time)
- Log in into your Dashboard.
- Click ‘Manage Subscriptions’,
- Make changes
- SAVE
First you will need to Cancel your current Subscription and set up a new one.
- Log in to your account
- Go to your subscription settings: (found under My Account or Subscription)
- Look for the Cancel button and follow the instructions.
- Place your new order – Go to the Our Range Section on website and set up new order
- You will receive a confirmation email or notification indicating that your subscription has been updated to the new product.
NB: any changes to a subscription must be made by Saturday 11.59pm prior to delivery otherwise changes will take effect on the following delivery run
1. Do we deliver to your postcode? If not you may not be able to place the order
2. Have filled in the required fields? If they are empty they will not be able to place the order.
3. Have you ticked and filled in the necessary items ie
The google Captcha upon placing the order.
4. Please try another browser. Are you using an old browserlike Internet Explorer which has retired and moved to Microsoft Edge
Please try a different device.
If still not working please email me at support@easyfit.net.au with a picture of the screen, the device you are ordering on and outline the problem.
And please clearly outline what your order is, your contact details and where you would like it delivered.
Please do this BEFORE the cut-off (Sunday 6pm) as we may not see the order prior and we do not like to disappoint.
Delivery Areas have shrunk
As most clients prefer their deliveries in the afternoon we have needed to shrink our Delivery Zones to accomodate. We are looking at various options to expand again in the next few months.
Postcodes we currently service:
Zone 1 South of Kwinana Delivery Tuesday 1-5pm:
6168 6169 6171 6172 6173 6174 6175 6176 6210
Zone 2 South of River: Delivery Monday 1-7 pm:
6058 6057 6106 6105 6104 6103 6102 6101 6100 6170 6167 6165 6157 6156 6155 6154 6153 6152 6151 6150 6149 6148 6147 6112 6111 6110 6109 6108 6107 6166 6165 6164 6163 6162 6160 6159 6158
Zone 3 North of River: Delivery Tuesday 1-7 pm:
6055 6063 6051 6054 6090 6066 6065 6064 6062 6061 6060 6059 6053 6052 6051 6050 6029 6027 6026 6025 6024 6023 6022 6021 6020 6019 6018 6017 6016 6015 6014 6012 6011 6010 6009 6008 6007 6006 6005 6004 6003 6001 6000
Ugh – I’m sorry there is nothing we can do this week… we are very precise with our ordering so that we are able to ensure affordability and freshness for our Easyfitters.
All food is freezable… or perhaps a friend would like to try our meals.
Sometimes individual’s IP address can be associated with malicious activities, causing it to be blacklisted by websites, even if you have not engaged in any wrongdoing.
The fastest way to fix this is to provide your IP address so we can whitelist you.
How to find your IP Address
On the device where you were blocked:
1. Open your web browser and navigate to www.google.com.
2. In the search bar, type “what is my IP address” and hit enter.
3. The search results will display your IP address.
4. Alternatively, you can also go to the website www.whatismyip.com to quickly find out your IP address.Note that your IP address may change periodically, especially if you have a dynamic IP address. If you need to know your IP address frequently, IP
What does an IP Address look like
Your IP address will look something like this: 204.132. 40.155
Here are the steps to change your account password in WooCommerce:
- Log in to your WooCommerce account.
- Once you’re logged in, navigate to the “My Account” link on the top right-hand corner of the page.
- In the “My Account” section, click on the “Account Details” tab.
- Scroll down until you see the “Password Change” section.
- Enter your current password, and then enter your new password twice to confirm it.
- Click the “Save Changes” button to save your new password.
Once you’ve saved your new password, you should receive a confirmation message that your password has been updated. It’s always a good idea to choose a strong, unique password and to avoid using the same password across multiple websites.



MY DELIVERIES
We deliver within the Perth Metropolitan area
To check if we deliver to your area Enter your postcode into the Delivery Checker (found in the footer).
Please do not order if we do not currently deliver to your area as your order will be canceled and your money refunded (and we don’t like disappointing our clients)
North of the River: Tuesday between 1pm-6pm
South of the River: Wednesday between 10am-5pm
Bunbury and surrounds: Wednesday (fortnightly) between 11am-4pm
If you are not home, your order will be left in our ice bag, with an ice pack. Our driver will do their best to hide your bag from the street – near the front door.
Please mention in the comments any special delivery instructions.
Please leave the previous delivery’s ice-bag and ice-pack out when expecting your order
When you need to be there to receive the delivery
If you live in a high-rise apartment with no front door access. The driver cannot leave their vehicle and travel up lifts to your apartment.
If you or someone else have a dog in the yard (even though he is a lovely cuddly bear…). That is a health and safety issue.
If you live in a high-rise apartment with no front door access. The driver cannot leave their vehicle and travel up lifts to your apartment.
If you or someone else have a dog in the yard (even though he is a lovely cuddly bear…). That is a health and safety issue.
If driver shows up and cannot enter apartment complex or residence the driver will find the safest spot to leave it. If that is not possible, then we will cancel the order. No refund will be issued.
We pride ourselves on being a home delivery ready-made meal service. This means that your meals are delivered to your door each week. To do this we don’t currently have the availability to pick meals up.
We really try and accommodate everybody’s needs however Please advise us before placing an order to make sure it coincides with delivery times and your work schedule.
We may not be able to accommodate a workplace delivery if there is no parking or if its outside our delivery window times.
Our bags contain a large ice pack to keep your meals cold and fresh. The bags are able to be outside for up to 8 hours (dependent on the air temperature).
Please follow the steps below.
- Login to your Customer Dashboard
- Click ‘Address Details’
- Update address details
- Click ‘Submit’
Please remember to make any changes BEFORE the cut-off point that week (Monday 9pm WA time)
We charge $15 per week South of the River
$20 North of the river
I am so sorry… There would be a number of reasons for that..
- Your order was placed after the cut-off time which means it is booked in for next week. To check go to:
- Login to your Dashboard > Click ‘Order History’ > Check the delivery date
- Your order did not go through… Did you receive a confirmation email?
- Please check your bank statement or Order History in the dashboard
- Something went wrong our end…
Do you deliver to
Only if there is easy parking outside or a place to safely leave the food and fits in with the Easyfit delivery window.
We cannot guarantee your delivery at a specific time or before standard close of business and the driver cannot leave the refrigerated van unattended.
We deliver within the Perth Metropolitan area – Please check your postcode below:


If an order is placed and we do not deliver to that area – The process will be to notify you, cancel your order and refund your money.
We look forward to delivering to more areas soon!
No sorry! We pride ourselves on being a home delivery service. We don’t currently have the availability to pick meals up.
Logistic
No, as long as there is easy access to your front door. Your order will be left in our ice bag, with an ice pack to keep it cool. Our driver will do their best to hide your bag from the street – near the front door.
Have a special hidden spot? Please mention in the comments with any special delivery instructions.
Please leave the previous delivery’s ice-bag and ice-pack out when expecting your order
When you need to be there to receive the delivery – see next tab
- Gated Apartment: If you live in a high-rise apartment with no front door access. The driver cannot leave their vehicle and travel up lifts to your apartment. AND the driver is unable to call and wait for extended periods.
- Dog: If you or someone else have a dog in the yard (even though he is a lovely cuddly bear…). That is a health and safety issue.
Our bags contain a large ice pack to keep your meals cold and fresh. The bags are able to be outside for up to 8 hours (dependent on the air temperature).
Please follow the steps below.
- Login to your Customer Dashboard
- Click ‘Address Details’
- Update address details
- Click ‘Submit’
Please remember to make any changes BEFORE the cut-off point that week (Sunday 6pm WA time)
We charge a flat rate of $15 per week
Problems with delivery
I am so sorry… There would be a number of reasons for that..
- Your order was placed after the cut-off time which means it is booked in for next week. To check go to:
- Login to your Dashboard > Click ‘Order History’ > Check the delivery date
- Your order did not go through… Did you receive a confirmation email?
- Please check your bank statement or Order History in the dashboard
- Something went wrong our end…
Please contact support@easyfit.net.au
We are sorry – every care is taken to ensure that it is delivered to you in the same great condition that it leaves our kitchen. Please take photos and contact us on email at support@easyfit.net.au
If driver shows up and cannot enter apartment complex or residence the driver will find the safest spot to leave it. If that is not possible, then we will cancel the order. No refund will be issued.



PACKAGING
Currently we use takeaway containers – whilst not recyclable they are multi-use, and the labels peel off easily. Many of our Easyfitters use them for storage and organising in the home and garage
These are also multi-use and need to be left out for collection each time so that we are able to keep the cost down and lower the impact on the environment –
Please leave these outside on the day of delivery



PAYMENTS
One-off – billed immediately to complete the order
On-going – you will be billed automatically initially when you place the order and then on a either weekly, fortnightly or monthly.
We will try again and if it fails we will send you an email or text message.
- Login to ‘My Account’
- Click ‘Billing’
- Click ‘New Card’
- Enter new card details
- Click ‘Update My Billing Details’
These make a great gift for a friend or family member – alternatively you can simply purchase an order for a friend and have it delivered to their door
For a Gift Voucher – contact Vanessa on support@easyfit.net.au
Enter your code at the Checkout and the value amount will be automatically deducted from your order.
- Click ‘Add Promo Code’
All coupon codes are for single use only.
That’s fantastic and we would love to help.
Just select the one off option and enter in their address for the delivery details